The OMQ team - We rethink customer service
We are OMQ - a team of AI enthusiasts who work every day to make customer service easier and more efficient. With intelligent automation solutions, we are revolutionizing the interaction between companies and their customers - worldwide.
Milestones of our OMQ story
How we have evolved as AI pioneers
Vision and foundation
We founded OMQ in 2012 with the clear vision of automatically answering every type of service request worldwide. From the very beginning, our drive was to revolutionize customer service with the help of modern AI technology and redefine service experiences.
Research projects and AI development
We invested in research and development early on, drove our AI solutions forward with DFKI and in the EU FP7 program and developed successfully thanks to innovative approaches and a growing team of experts.
Well-known customers and market establishment
Shortly after our market launch, well-known companies such as the Klingel Group, MyHammer, Deutsche Bahn and MAGIX opted for our AI-based solutions. As pioneers in the German AI industry, we are setting new standards in customer service automation and have firmly established ourselves in the market.
OMQ as AI experts
Our expertise is widely recognized: we give keynotes at industry events organized by Microsoft, Bitkom and many others. We have also been appointed to the advisory board for issues relating to small and medium-sized enterprises and the liberal professions at the Federal Ministry for Economic Affairs and Energy. In this way, we are actively shaping the future of AI and service in Germany.
The first German chatbot at GPT level
Another milestone was the release of our chatbot at ChatGPT level - the first German company to do so. This means we are once again setting new standards in AI-based customer interaction. In this way, we are helping companies to provide more efficient and smarter solutions for their customer communication.
Customers, partner network and research projects
We now support over 250 international customers and have built up a broad partner network. We are involved in further research projects in order to continuously develop our solutions and make them future-proof.
We improve customer service of 100+ leading companies.
„We use OMQ on our help and contact page and can thus answer most of our customer requests directly.“ ⭐⭐⭐⭐⭐
Meike Schönwandt Senior Manager Voice of Customer bei Tchibo
Rethinking customer service
We are OMQ - pioneers in the AI-based automation of customer service. With our intelligent software, we answer everyday requests quickly and reliably, reduce costs and increase customer satisfaction. We develop customized solutions to solve every service request efficiently.
Rethinking customer service
Our team - United in diversity
We are a diverse team from different cultures and disciplines. Our cooperation is characterized by openness and tolerance. We are driven by our shared vision of automating and improving customer service worldwide. We love what we do - and you can feel this enthusiasm in every project.
Our team - United in diversity
Our values
What drives us and connects us-
Kundenorientierung 🤝
Wir richten uns nach den Bedürfnissen unserer Kund:innen und entwickeln maßgeschneiderte Lösungen.
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Innovation 🤖
Wir fördern kreatives Denken und setzen neue Technologien ein, um den Kundenservice kontinuierlich zu verbessern.
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Teamgeist 👯♀️
Wir bündeln unser Know-how in KI und Service-Automatisierung, um gemeinsam mit unseren Kund:innne neue Maßstäbe zu setzen.
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Toleranz 🏳️🌈
Wir leben Vielfalt, respektieren unterschiedliche Meinungen und wachsen an unseren Unterschieden.
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Leidenschaft 😍
Wir brennen für Kundenservice – mit diesem Enthusiasmus setzen wir alles daran, unseren Kund:innen den besten Service zu bieten.
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Offenheit 🚀
Wir bleiben neugierig und entdecken ständig neue Wege, um KI-Lösungen für unsere Kund:innen zu entwickeln.
Over 100+ companies trust in OMQ
